Application integration is a method that makes separate applications and software solutions communicate with each other. Typically, this means exchanging data with each other while being able to improve each others’ services. Whether you’re using a hybrid of on-premises hardware and software solutions, cloud services, or even mobile apps, application integration can help all your solutions work together to improve practically every aspect of your business.
The vast majority of companies these days are embracing digital transformation, or the process of replacing legacy systems with modern, digital solutions. App integration should be a central part of any organization’s digital transformation, especially for enterprise-level organizations that frequently deal with big data exchanged from multiple sources at once.
Traditionally, the different applications you run for your business all exist in their own data silos, and employees have to transfer data between apps to make sense of everything. This is a tedious process that’s also error-prone, and the time it takes could mean that your data is already out of date. By automating such tasks, you can collect better data and free up employees to be more productive elsewhere. Here are some of the best new technologies you can integrate into your enterprise business.
Every business has to keep up a professional website, and enterprise organizations typically have more demanding needs than most. You may offer thousands of products and complete hundreds of transactions a minute or have employees and customers searching through petabytes of data to find what they need. If you’re putting unnecessary strain on your site, it’ll not only fail to perform as efficiently as possible, but it might crash altogether.
Using a web application like React JS for your business can help your site achieve prime functionality. ReactJS uses the single page application idea to cut down on the amount of information your site needs to send during each request/response cycle. Typically, when a user makes a basic request like adding an item to their cart, your site would have to respond by reloading the entire web page. With ReactJS, your site can update the user’s cart without being forced to reload everything on the page, saving time and resources.
ReactJS can connect to any of your frontend or backend data sources to help update the information displayed on the page without having to reload the entire thing, which can greatly save time for both your customers and your employees.
Customer support is critical to any business, and with the right customer relationship management software, you can provide a standout customer experience, especially in your call center. With intelligent routing solutions, customers are connected to the most qualified agent for their calls as quickly as possible. Even better, modern contact centers let customers use digital means to contact your agents as well including text, email, SMS, web apps, and more.
The best cloud services even offer true omni channel routing, which lets customers seamlessly switch between communication methods if needed, all while staying in contact with the same agent. With this technology, you’re sure to provide a memorable and personalized experience for every customer.
Project Management Tools
An enterprise-level business inevitably has several goals to reach and multiple projects going on simultaneously. With the right project management tech, you can keep track of all tasks in one simple user interface and significantly improve your workflow. With the ability to easily track individual and team-based projects, it’s easy to improve accountability, encourage employee engagement with each project, and determine how well each project aligns with your company’s goals. These days, most tools are available as desktop, mobile apps, or web apps, and many of them even have a free version.
Application integration helps your employees perform better, lets you offer improved customer experiences, and makes it easier than ever to keep track of and analyze your data. It also allows for easy scalability once your technological needs increase.